We prefer to work under the Continuous Care model. In this model, the server and network are monitored on an constant basis. The advantage of this constant monitoring is that we are able to predict and normally solve problems before they become emergencies.
Our service arrangements are described below
| Type | Service hours | Onsite support | Additional information |
| Ultimate | 24x7 service | Unlimited onsite support | All installations and data migration are included |
| Premium | 12x7 service | 15 hr/month onsite | Discounted rates over 15 hrs, spam filtering |
| Standard | 10x5 service | Remote support | Discounted rates for onsite service |
In all of the Continuous Care arrangements, we provide, during the contracted service hours:
| Remote server maintenance | Remote PC maintenance |
| Remote server monitoring | Remote PC monitoring |
| Remote network monitoring | Telephone support during the service hours |
| Patch management for Windows updates | Patch management for Microsoft Office updates |
| Desktop applications support | Line of Business Applications support (requires software vendor maintenance contract) |
| Printer support (maintenance extra) | Desktop repair (cost of replacement hardware extra) |
| E-mail support | Internet support |
| Wireless LAN support | File and print sharing support |
| Server administration (onsite and remote) | Vendor management (Internet, hardware, telecom) |
| Managed Antivirus solution | Security monitoring |