PackagesCapabilitiesTerms

Remote DesktopOn-site servicePhone supportE-mail support

Services that we provide

In the current business environment, options for support are important, because the needs of different businesses vary.  Based on the requirements of *your* business, we are pleased to offer many different forms of service.  If the service that you want is not listed here, please ask us if we can provide it for you.

How we support you

software support

 

hardware support

Comprehensive support for the following software   We provide hardware repair and configuration support for:
Microsoft Windows Servers and their components   Printers (HP LaserJet and various other inkjet printers)***
  • Windows 2000 Server
  Laptop and notebook computers (limited to software, hard drive replacements, and RAM upgrades)
  • Windows 2003 Server
 

Network components

  • Small Business Server 2003
 
  • Cabling

  • Windows Server 2008
 
  • Ethernet switches from various manufacturers

  • Small Business Server 2008
 
  • Cisco Routers, Switches and Firewalls

Microsoft Windows Desktop Operating Systems  
  • Business-class Gateways

  • Windows XP all editions
 
  • Linksys

  • Windows 2000
 
  • SonicWall

  • Windows Vista all editions
 
  • D-Link

Microsoft Office (Office 2000, Office XP, Office 2003, Office 2007)  
  • Netgear

Quickbooks (all current versions)  
  • 2Wire

Other Line of Business Applications*  
  • ...and many others

Microsoft SQL Server**   Server, desktop, laptop, and notebook hardware built by:
Electronic mail client applications  
  • HP
Remote access (VPN, remote desktop, and terminal server) applications  
  • Dell
   
  • Compaq
   
  • IBM
   
  • Generic manufacturer

Footnotes:

* This support is provided in accordance with the software vendor, and may require the applicable service contract with the vendor

** Microsoft SQL Server support is offered as an extended service, and database administration and database design are not included in the support offering

*** Printer configuration, including all-in-one configuration.  Printer break/fix service may be provided by a third-party provider